Privacy policy

 

Privacy Policy

 

OASI (“we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products and services (the “Services”). This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, make a purchase or otherwise interact with us.


If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will apply in relation to the collection and use of your personal information.


By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include anonymised or de-identified information.


Depending on how you interact with us, we may collect the following:

 

  • Contact details – name, billing and shipping address, email address and phone number
  • Payment information – payment method details and transaction information (processed securely by our payment providers)
  • Account information – username, password, preferences and settings
  • Order and transaction information – items viewed, added to cart or wishlist, purchased, returned or exchanged
  • Communications – messages you send to us, including customer support enquiries
  • Device and technical data – IP address, browser type, device identifiers
  • Usage data – how you interact with our website and Services

How We Collect Personal Information

We collect personal information:

 

  • Directly from you when you create an account, place an order or contact us
  • Automatically through cookies and similar technologies when you use our website
  • From service providers who support our website, payments, analytics and order fulfilment
  • From third-party partners where permitted by law

How We Use Your Personal Information

We use your personal information to:

 

  • Provide and manage our Services – process payments, fulfil orders, manage accounts and arrange delivery and returns
  • Improve your experience – remember preferences, personalise content and refine our offerings
  • Communicate with you – send order updates, respond to enquiries and provide customer support
  • Marketing and promotions – send you marketing communications where permitted (you can opt out at any time)
  • Security and fraud prevention – protect our website, customers and business
  • Legal compliance – comply with applicable laws and enforce our terms

How We Share Personal Information

We may share your personal information in limited circumstances, including:

 

  • With service providers who help us operate our business (such as website hosting, payment processing, order fulfilment, analytics and customer support)
  • With marketing and advertising partners, where permitted, to show relevant content or promotions
  • When required by law, court order or legal process
  • In connection with a business transaction, such as a merger or restructuring

 

We do not sell your personal information.

Our Ecommerce Platform

Our website is hosted on a secure ecommerce platform that enables us to sell our products and process payments.

 

Your personal information may be stored and processed through secure systems provided by trusted third-party service providers in order to operate our website, process payments, and fulfil orders.

 

These providers are GDPR-compliant and are required to protect your personal information in accordance with applicable data protection laws.

Cookies and Analytics

We use cookies and similar technologies to operate our website, analyse performance and improve your experience. You can manage or disable cookies through your browser settings, although some features may not function properly.

Third-Party Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies separately.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of 16.

Data Security and Retention

We take reasonable measures to protect your personal information, but no system is completely secure. We retain your information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations or resolve disputes.

Your Rights

Depending on your location, you may have the right to:

 

  • Access your personal information
  • Request correction or deletion
  • Request a copy of your data
  • Object to or restrict certain processing
  • Opt out of marketing communications

 

If you are in the UK or EEA, you also have rights under GDPR, including the right to withdraw consent where applicable.


You can exercise your rights by contacting us using the details below.

International Transfers

Your personal information may be transferred outside your country of residence. Where required, we rely on approved safeguards such as Standard Contractual Clauses to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:


Email: customercare@oasi.uk

Address: 27 Old Gloucester St, London, WC1N 3AX, United Kingdom


For the purposes of data protection law, OASI is the data controller of your personal information.